Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More.  Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries, including:

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

Contact Us

Phone/Email

Patient Advocate
Phone: 719-715-3151
BCAC/DCAO

Phone: 719-556-1016

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.

Location

Peterson AFB

21st Medical Group
Peterson Space Force Base, Colorado 80914
110 W. Ent Avenue, Building 725

Don't forget to keep your family's information up to date in DEERS!