Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries, including:

• TRICARE Prime
• TRICARE Select
• TRICARE For Life
• TRICARE Reserve Select
• TRICARE Young Adult
• TRICARE Prime Remote
• TRICARE Dental Program

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)