Case Management

What We Do

We have a team of Registered Nurses and Licensed Social Workers who assist patients and families with complex medical challenges.

We help to:

• Reduce burden on you and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitor your progress and desired outcomes
• Provide advocacy, support and education

Who We Serve

All beneficiaries enrolled in primary care at the 21st Medical Group.

When Should You Use Case Management?

You or your family member may need case management if you have:

• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Getting Care

Your primary care team may contact us to initiate case management services All patients have access to Case Management Services; any clinic/clinic provider can refer you and your family to Case Management regardless of beneficiary category. 21st Medical Group Case Management Nurses will see all Tricare Prime enrolled/assigned beneficiaries or will assist patients with Tricare Select in coordinating CM services with Tricare /MCSC - Health Net Federal Services.

If you think you could benefit from case management services, please contact our team by phone 719-524-2273 or through the MHS GENESIS Patient Portal using the provider name “USAF Peterson Centralized Case Management.”

See link to detailed instructions below.

How to Use the MHS GENESIS Patient Portal